Inbound Call Centre
Customer care, retention and helpdesk teams answering in your brand's voice, across every shift.
Staffing · Call Centre · BPO
We build the team.You scale faster.
500+ specialists in sales, support and back office — recruited, trained and managed by Gallant Connections.
500+
Seats under management
24/7
Coverage across time zones
12yrs
In outsourced operations
97%
Client retention
What we do
Four capabilities. One operating standard.
Whether you need ten seats or two hundred, the delivery model stays the same — dedicated people, measured every day.
Outbound Sales & Lead Gen
Trained sales floors that qualify, pitch and convert — with call quality scored on every dial.
Offshore Staffing
Dedicated full-time talent recruited to your spec, managed by us, reporting straight to you.
Back Office & BPO
Data entry, verification, claims, order processing and everything that clogs your onshore team.
People before process
We hire for your business, not for a bench
Every team is recruited against your scorecard and stays with your account. No rotating pools, no shared agents, no surprises on the roster. You meet the shortlist, you make the call.
- Dedicated agents, named and known to you
- Team lead and QA analyst on every pod
- Live dashboards on volume, quality and conversion
Industries
Sectors we know inside out
Campaign playbooks, compliance scripts and QA rubrics already written for regulated, high-volume markets.
Energy & Utilities
Health Insurance
Solar & Home Services
Telecom
Financial Services
eCommerce & Retail
Logistics
SaaS & Technology
How we work
From brief to live floor in four weeks
01
Discovery
We map the role, volumes, tooling and compliance rules before a single résumé moves.
02
Build the team
Sourced, screened and interviewed against your scorecard — you approve every hire.
03
Train & launch
Product, script and systems training, followed by a supervised pilot ramp.
04
Manage & scale
Daily QA, live dashboards and a named operations lead who owns your numbers.
Why Gallant
The details that keep clients for years
Compliance first
Recorded lines, scripted disclosures and audit trails built into every campaign.
Fast ramp
Most teams are live within three to four weeks of sign-off.
Follow-the-sun
Delivery centres covering AU, UK and US business hours without overtime premiums.
Senior oversight
Team leads and QA analysts included — never an extra line on the invoice.
“They ran our retention desk better than we did onshore. Six months in, we moved two more functions across.”
Head of Operations · Energy Retailer
On Instagram
Inside Gallant Connections
Get started
Tell us what your team needs to do
Send a short brief and we'll come back with a staffing model, ramp plan and indicative pricing within two business days.